Boarding reservations Policy

All stays during peak business times (Spring Break, OU/Texas, Thanksgiving, etc.) require a credit card on file and 1/2 the stay will be charged for a cancellation within fourteen (14) days or more in advance of your stay (or by the pre-determined deadline).  Cancellation of a boarding stay within 18 hours of a stay on NON holiday times will result in a $20 fee.

Daycare Reservations and Cancellation Policy

All dogs must be here by 9 AM.  If you are not here by 9:00 and have not called to let us know, we will consider you a no-show and fill your spot with another dog.  Please call us by 6:00 PM the day before your stay to inform us of any changes so we can offer your spot to someone who may need us in an emergency. Please reserve daycare days via the portal.

Daycare Reservations Late Policy

We do not allow regular pick-ups past 7:00 PM.  If you do not pick up your daycare dog(s) by the time our lobby closes, you will be charged for boarding and can pick up your dog(s) the next morning we are open before 10:00 AM.  Please see our Pricing section for boarding prices. We might stay up to 15 minutes late if a call in advance is done, and only if staff is available and willing to do so. There is no obligation for staff to stay after our regular hours.