Boarding reservations Policy
All stays during peak business times (Spring Break, OU/Texas, Thanksgiving, etc.) require a $50 deposit per kennel to make and hold a reservation. This deposit is refundable only if you alter/cancel your reservation fourteen (14) days or more in advance of your stay (or by the pre-determined deadline); otherwise the $50 is forfeited. If you do not alter your stay by more than one night after your deadline, the deposit will be deducted from your boarding balance upon checkout.
Daycare Reservations and Cancellation Policy
All dogs must be here by 9 AM. If you are not here by 9:00 and have not called to let us know, we will consider you a no-show and fill your spot with another dog. Please call us by 6:00 PM the day before your stay to inform us of any changes so we can offer your spot to someone who may need us in an emergency.
Daycare Reservations Late Policy
We do not allow regular pick-ups past 7:00 PM. If you do not pick up your daycare dog(s) by the time our lobby closes, you will be charged for boarding and can pick up your dog(s) the following morning before 10:00 AM. Please see our Pricing section for boarding prices.